WishWin Terms and Conditions

Welcome to Wish Win Casino. These Terms and Conditions ("Terms") govern your access to and use of our website, games, and services. By registering an account, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of them, you must not use our platform.

1. About Our Casino

At WishWin, we are operated by Stellar Ltd, a company registered at Hamchako, Mutsamudu, Anjouan, Union of Comoros. We hold a valid licence issued by the Gaming Board of Anjouan, licence No. ALSI-202411077-FI2, which authorises us to offer online casino and sports betting services. Our Wish Win platform is available in multiple languages and regional versions, including English, Spanish, Portuguese, French, Italian, Finnish, Norwegian, Polish, Hungarian, Czech, and Greek.

2. Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We at WishWin only accept one account per person, household, and IP address. You agree to provide accurate, current, and complete information during registration and to keep it updated. We reserve the right to verify your identity, age, and source of funds at any time, and we may suspend your account until verification is complete.

• You must not register if you reside in a restricted country, including but not limited to Afghanistan, Belarus, China, Cyprus, Denmark, Iran, Israel, the Netherlands, Russia, Sweden, Ukraine, the United Kingdom, and the United States.
• You confirm that gambling is legal in your country of residence.
• You agree not to create multiple accounts or use someone else's identity.

3. Deposits and Withdrawals

Our Wish Win Casino accepts deposits in EUR, USD, CAD, AUD, NZD, CHF, NOK, PLN, CZK, HUF, BRL, CLP, PEN, and various cryptocurrencies including Bitcoin, Ethereum, Litecoin, and USDT. The minimum deposit is €10 (€15 via EPS, €30 via Bitcoin), and bonus-eligible deposits start at €20. Withdrawal requests are subject to a minimum of €10 for most methods, €20 for most crypto, and €60 for Bitcoin.

We process withdrawals according to your VIP level, with daily and monthly limits ranging from €500/€7,000 for Bronze to €1,500/€20,000 for Diamond members. A maximum of three pending withdrawal requests is allowed at any time. Our financial department processes withdrawals within three business days, Monday to Friday, 06:00-17:00 GMT. Crypto and e-wallet withdrawals are typically fast once approved, while card and bank transfers may take several additional business days. We require that deposited funds be wagered at least once before a withdrawal can be requested.

4. Bonuses and Promotions

We offer a Casino Welcome Package of 250% up to €2,000 plus 250 Free Spins across three deposits. Our wagering requirement is x35 on deposit plus bonus, and Free Spins winnings carry a x40 wagering requirement, to be completed within 10 days of activation. The maximum bet while a bonus is active is €100, and the maximum cashout is 10x the bonus amount. We at WishWin exclude Neteller and Skrill deposits from bonus eligibility, and requesting a withdrawal while a bonus is active will void that bonus. Only one active bonus is permitted per account at any time.

Wagering contributions vary by game type: slots, scratch cards, and keno contribute 100%; select games like Crazy Time and Monopoly contribute 50%; live games, video poker, and plinko contribute 10%; table and card games contribute 0%. We reserve the right to amend, cancel, or withdraw any promotion at our discretion, and bonus abuse may result in forfeiture of winnings.

5. Games and Fair Play

Our WishWin library features more than 14,000 games supplied by over 126 providers, including Pragmatic Play, Playtech, Novomatic, Hacksaw Gaming, and Ezugi. We offer slots, Megaways, live dealer tables, table games, scratch cards, video poker, and virtual sports. All games are provided under licences from our respective partners, and outcomes are determined by certified random number generators where applicable. We do not guarantee any particular result, and all wagers are placed at your own risk.

6. Responsible Gambling

We are committed to promoting responsible gambling. You may set deposit limits, loss limits, or request self-exclusion through our Help Centre. If you believe you have a gambling problem, we encourage you to contact support@wishwin.com or seek assistance from a professional organisation. We reserve the right to restrict or close accounts where problematic gambling behaviour is identified.

7. Account Suspension and Termination

We may suspend or close your account if we suspect fraud, money laundering, breach of these Terms, use of prohibited software, or if you reside in a restricted jurisdiction. In such cases, we reserve the right to withhold winnings obtained through breach of these Terms. You may close your account at any time by contacting our support team.

8. Limitation of Liability

Our services are provided "as is" and we make no warranties regarding uninterrupted or error-free operation. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website. You agree to use our services at your own risk and acknowledge that gambling involves financial risk.

9. Intellectual Property

All content on our website, including graphics, logos, software, and game design, is owned by or licensed to us. You may not copy, reproduce, or distribute any part of our platform without our prior written consent.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, regulatory requirements, or business practices. Updated Terms will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

11. Governing Law and Disputes

These Terms are governed by the laws of the Union of Comoros. Any disputes arising from your use of our services shall be resolved in accordance with the regulations of the Gaming Board of Anjouan. If you have a complaint, please contact our support team first so that we may attempt to resolve the matter directly.

12. Contact Us

If you have questions about these Terms, our WishWin support team is available 24/7 via live chat or email at support@wishwin.com. We are here to help with any queries regarding your account, deposits, withdrawals, or bonuses at Wish Win Casino.